Dear Customer…

PUBLISHED 2 SEPTEMBER 2022

Dear Customer

In a previous blog, we told you about the introduction of Android scanning to our product suite and emphasised why it was now being released and the importance of timing things correctly at Clydebuilt Business Solutions. With that in mind, we are actively looking to progress our software range, and one of the stages in that development is involving you, the customer, our partner in everything that we do.

As our valued client, we are always trying to provide you with the best possible service and products. We already collect feedback on an ongoing basis about everything that we do, but we are about to start our largest ever single undertaking in this respect.

Over the coming weeks and months, we will be contacting all customers, and this is the very first step on that journey. Following on from this, the management team are looking to visit customer sites in order to speak with you on a one-to-one basis and receive any views you may have on our software products and services.

As part of this process, and in advance of those visits, we will be contacting you by email, and by good old-fashioned regular mail, in order to deliver an easily-completed little survey that will allow you to give us some written ratings and opinions. And when we say “easily-completed”, it really is a short form that can be finished in just 5 minutes, depending on how much you have to say.

We thank you in advance for your help with this. We appreciate the time you take to provide us with feedback and suggestions, and we will be actively using it to improve the services we provide you.

So, remember, keep an eye on your email and your letterbox, we’ll be in touch very soon.

Many thanks for all your help.

Previous Blog: Developing In-House Vs. Buying Off-The-Shelf

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